Frequently Asked Questions

We're available Monday through Friday, 9am to 5pm Hawaii (Aloha) time. You can reach us at 808-489-6100 or email info@pcsmypet.com.

We recommend booking at least 4–6 weeks before your travel date, especially for Hawaii-bound shipments. The CVI and rabies documentation have strict timing requirements, so early booking gives us time to guide you through the process without rushing. Contact us as soon as you have a travel date in mind.

Requirements vary by route. For Hawaii shipments, your pet typically needs current rabies vaccination records, a microchip, and a Certificate of Veterinary Inspection (CVI) issued by a licensed vet. We walk you through every document step by step and flag any deadlines so nothing gets missed. Reach out early and we'll send you a personalized checklist.